News that Alibaba Health APP has been upgraded and renamed "Yilu" has recently spread among many circles of friends who are concerned about the health field.
Many people's first reaction is: It's just a name change, what's the change behind it?
Especially for those users who consult online about minor ailments, consult their children, or register elderly people at home, what they care most about is whether the doctors on the platform are reliable.
In fact, online medical treatment is regarded as an invisible and intangible act. The qualifications of doctors and the quality of services they provide are the fundamental reasons why people spend money.
Behind the name change, doctors’ review became stricter
This upgrade is more than just changing the vest.
According to the official introduction, the "Yilu" platform continues to use the strict qualification review process previously implemented by Alibaba Health in terms of check-in measures for doctors.
Every doctor who provides online consultation services must submit materials such as practice certificates and professional title certificates, which will be manually verified by the platform before they can go online.
At the same time, the platform has also established a complete set of Online consultation service specifications and evaluation system.
In other words, after each consultation, the score you give the doctor will directly affect the weight of the other party's recommendation.
This mechanism has a very direct purpose, that is, to block those doctors who only cheat the world and steal their reputation and respond perfunctorily.
For ordinary users, if they look for doctors on "Yilu" in the future, at least they don't have to worry about encountering "charlatans" who do not have medical qualifications.
Upgraded search experience and purer information
Open the new version of "Yilu" APP, the most noticeable change is the search box .
In the past, when I tried to check symptoms, the search results were often advertisements or ambiguous information.
Now "Medical Deer" is connected Quark Search of Intelligent information aggregation technology.
Suppose you conduct a search and the content of the search is "What to do if a child has a fever of 39 degrees Celsius". At this time, the system will display it. The priority display is popular science articles written by doctors from tertiary hospitals, authoritative medication guides, and emergency registration entrances of nearby hospitals. It is not a bunch of messy folk remedies.
The person in charge of the relevant responsibilities expressed it very clearly: the time occupied by users is very precious, and the time owned by patients is also very precious, and they must not be wasted on worthless junk information for no reason.
For office workers who often look for health-related information for their families, this change will not only improve their experience a little bit.
Full coverage of core functions to solve the pain points of medical treatment
At present, "Yilu" integrates online consultation services, registration services, vaccine appointment services, physical examination services, and drug flash delivery services. These are all the most needed services in daily life.
For example, if your child suddenly develops eczema in the middle of the night, then in this case, you can immediately find a dermatologist in the APP and conduct a consultation in the form of pictures and texts. After getting advice on medication, you can directly place an order for medicine. If the speed is fast enough, the medicine can be delivered to your doorstep within half an hour.
No longer do you have to go to the emergency room with your child and wait in line for three hours just to get a tube of ointment.
In addition, relying on the resources of Alibaba Group's big health domain, "Yilu" has achieved data connection with Taobao's business, achieved data connection with Alipay's business, completed data connection with UC's business, and also achieved data connection with Quark's business.
The vaccine-related information you have searched for in Alipay can be directly and simultaneously booked on "Yilu" without having to fill out the form again.
This kind of in-depth collaboration really saves users of different ages a lot of trouble.
Is the consultation service reliable?
Speaking of what everyone is most concerned about, "Is the doctor real?", we can actually look at it from another angle.
The biggest fear of any formal Internet medical platform is medical disputes.
Therefore, platforms like "Yilu" often conduct more careful reviews of registered doctors than offline clinics.
Not only do they require doctors to provide a complete set of practice certificates, but they also regularly check consultation records to see if doctors recommend drugs in violation of regulations or give perfunctory answers.
Once service quality problems are discovered, the company will be given a warning and points will be deducted, and the company will be dismissed directly.
In terms of actual experience, many users who have used Alibaba Health Consultation have given feedback that graphic and text responses can usually be received within 15 minutes, and the advice given by the doctor is relatively appropriate. In most cases, it is recommended that "if symptoms persist, please go to an offline hospital in time."
This cautious attitude itself is an expression of responsibility.
The core point of this upgrade of "Yilu" is to put doctor qualifications first and service quality first.
It has a strict review process, has a pure search experience, and has functions that cover the entire process of medical treatment. All of these point to one goal, which is to make online consultation more reliable.
For those users who are usually busy at work and cannot spare time to go to the hospital, or for users who just want simple consultation on common diseases, it can be regarded as a reliable auxiliary tool.
Of course, when encountering acute or severe cases, trauma, or unexplained physical discomfort, the same sentence still applies: Go to the offline emergency department as soon as possible.
No matter how convenient Internet medical treatment is, it cannot replace a doctor's in-person examination and instrumental diagnosis.
Comments NOTHING